Gift Cards

Chantry Place is no longer part of intu and, as a result, you can no longer buy intu gift cards in the centre. We have not yet launched a new Chantry Place gift card.

If you have an intu Chapelfield gift card that you have not used, it is still valid for a year from the date of purchase and can be spent in stores at Chantry Place Norwich until the expiry date on your card is reached.

intu Gift Cards are issued by EML Payments Europe Limited (EML) who are the parent company of Flex-e-Card Limited, the UK-based provider of gift card services to intu – Flex-e-Card’s name is on the reverse of your intu Chapelfield gift cards.

All funds associated with these cards are held in a designated client account under the control of EML only. EML settles with Mastercard on a daily basis for all transactions that occur on these gift cards.

This process is entirely independent of intu and will continue to happen regardless of ownership or control of intu. EML’s obligation is to its cardholders, as per the terms and conditions of its cards, and to Mastercard, as per its membership agreement.

As a result, there is no risk to any retail or leisure occupier of Chantry Place and they can continue to accept intu Chapelfield Gift Cards, as all funds are entirely separate from those held by the intu business.

If you have any further queries, please contact Flex-e-Card by phoning 0844 7744277 or email