Assistant Manager

Job: Samsung – Apply by May 18 2021

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Store name: Samsung

Contact name: Damon Rieter

Contact email:

Vacancy details

Title: Assistant Manager

Full time

Hours per week: 45


Who are we… we are Partner Retail Services, a part of the PJ Investment Group. Through this extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our customers’ journey. We partner with Samsung UK and operate the Samsung Experience Stores on the UK high street and online.

What can you expect in return for working for us? At the heart of everything we do are our people and as such we try to ensure PRS is the best place possible to work. This includes an always on engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, access to a colleague reward programme unlocking savings of on average £1,000 a year on your daily life expenses as well as other seasonal incentives.

The PRS& Samsung Assistant Manager is accountable for delivering PRS& Samsung goals, through alignment with the PRS& Samsung brand and ethos, inspirational team leadership and development and an unswerving desire to introduce PRS& Samsung products that deliver the key features that will deliver customer benefits at an individual customer level.

Responsible for:

  • Health & Safety
  • Customers and Customer measures
  • Store team and People measures
  • Store Recourse’s and Budgets
  • Store Standards
  • Deputising for the Branch Manager in their absence

Evidencable Knowledge, Skills and Experience:

  • A positive and engaging disposition while upholding the ethics and values of the organisation
  • You always treat others with dignity and respect
  • Encourages organisational and individual social responsibility
  • Adhere to requests from management and undertake work in accordance with designated policies and procedures
  • Passionate about connected technology and the PRS& Samsung brand
  • Ambition to achieve and exceed goals
  • Understand the PRS& Samsung retail vision and what it means to your own role, responsibilities and behaviours and in turn act as a powerful advocate for the PRS& Samsung brand
  • Ensuring colleagues have a high product expertise, a customer service mindset, motivation to deliver company objectives and great communication skills
  • Demonstrate an awareness of the industry, relevant competitor product knowledge and new developments.
  • Achieve OE targets that have been set for the store
  • Able to overcome difficulties, changing your approach when needed
  • Able to identify, organise and make the best use of resources needed to complete tasks, plan for success and achieve results
  • The delivery of exceptional experiences for each customer (sales and service)You ensure that the PRS& Samsung ‘Discover the Possibilities’ model is embedded within the team and utilised in every customer interaction
  • To ensure the store delivers and promotes regular SMART Academy classes so customers can make the most of their PRS& Samsung device(s)
  • Ensure SMART Academy classes are running regularly and are promoted at every opportunity
  • Provide clear direction and priorities for both individuals and the team
  • Ensure others have access to the resources they need to achieve success
  • Work closely with the SMART Academy and AM to continually develop colleague’s skills, knowledge and behaviours
  • To cultivate a positive team attitude and motivate your team to deliver the PRS& Samsung vision and targets
  • Recruiting the right people and managing through our conduct and capability process
  • You constantly look for ways to build business opportunities in the local market
  • You make judgements based on the available information and analysis
  • Understand branch resources and when and how to deploy them within company budgets
  • Be adaptable and a change leaderLead your people to deliver a great experience for our customers
  • Inspire a positive attitude in store
  • Deliver a robust performance and development program within your team to lead and deliver the highest store and people standards

Job Types: Full-time, Permanent

Salary: £25,272.00 per year

Additional pay:

Bonus scheme


Employee discount


  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Weekends


Retail management: 2 years (required)

Work remotely:


COVID-19 precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitisation, disinfection or cleaning procedures in place

Vacancy type



Start date: 03-06-2021


2-5 years


Bring CV with cover letter to store

Apply online



Open today: 10am - 4pm

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