Accessible toilet facilities

We have multiple accessible toilets to make your experience at the centre hassle-free. You can find these on the lower ground mall opposite Boots and on the dining terrace. Use your radar key to use the accessible toilets or ask a member of our team. We also have a Changing Places facility which is located on the dining terrace. Baby changing is located on the lower ground and the dining terrace.

Accessible parking

We have 49 spaces reserved especially for disabled shoppers spread over both floors of our multi-storey car park. These are adjacent to the welcome halls to make accessibility as easy as possible. Please ensure you have a valid blue badge on display when parking in one of our accessible spaces and note that normal parking charges apply.

Assistance dogs

Like most public buildings, Chantry Place welcomes assistance dogs in the Centre. It is sometimes difficult for our staff to recognise the difference between an assistance dog and a pet, which are not allowed in our Centre, so to ensure a smooth shopping trip we recommend your assistance dog wears a high-vis jacket or harness.

Whilst Chantry Place only allows assistance dogs in the shopping centre, we do allow people to use the car park and take their dog up with them in the lift to Upper Ground Mall, turning left and exiting immediately onto Chantry Road (opposite the Assembly House and Theatre Royal).

Autism friendly hours

With effect from Monday 2nd August 2021, our autism friendly trading hours will return every Monday between 4pm and 6pm for all visitors.

During this time, noise in the Centre will be kept to a minimum with music turned down, lights dimmed and sensory stimulation reduced for any events and demos in the Centre. Only essential and urgent announcements will be broadcast.

Shopmobility (Equal Lives)

Equal Lives are now responsible for running ‘Shopmobility’ at Chantry Place. Offering FREE hire of mobility scooters, wheelchairs or power chairs.

Located in the Car Park -1 of Chantry Place, with easy access from the accessible car parking bays.

We offer: 

  • A range of mobility aids including mobility scooters and wheelchairs
  • Accessible toilet

Opening times

Sunday to Monday: Closed

Tuesday to Friday: 9am – 4pm

For more information call: 01603 365100 or click here.


Shop Mobility’s standard opening times are Tuesday to Friday 9am-4pm. However, as this is a volunteer run service, we are unable to guarantee that Shop Mobility will always be open at these times. Please accept our apologies for any inconvenience this may cause.