Accessibility

Accessible toilet facilities

We have multiple accessible toilets to make your experience at the centre hassle-free. You can find these on the lower ground mall opposite Boots and on the dining terrace. We also have a Changing Places facility which is located on the dining terrace.

Accessible parking

We have 49 spaces reserved especially for disabled shoppers spread over both floors of our multi-storey car park. These are adjacent to the welcome halls to make accessibility as easy as possible. Please ensure you have a valid blue badge on display when parking in one of our accessible spaces and note that normal parking charges apply.

Shopmobility

Please note: Shopmobility is temporarily closed, we will update this message when they reopen.

Autism and hidden disabilities

We understand that visiting a shopping centre can be a daunting experience for some of our customers with autism, dementia or those who need extra assistance, so we’re adding in new ways to help your visit and experience.

Visual guides

We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the centre, information about the amenities and what to do in an emergency. You can ask any member of the team in the centre for a copy of the guide or for assistance when you’re here. Alternatively, please go to the contact us page on our website and fill in the form to request a copy of the guide.

Hidden disabilities lanyards and stickers

For shoppers that require additional assistance when shopping at Chantry Place or have hidden disabilities, and wish to identify themselves, we also offer a lanyard or sticker. These lanyards/stickers are available in the centre, so please ask a member of the team on arrival. Parents and carers can choose between a sticker and lanyard depending on their requirements.

Assistance dogs

Like most public buildings, Chantry Place welcomes assistance dogs in the centre. If your dog does not wear a high-vis jacket or harness, it is sometimes difficult for our staff to recognise the difference between assistance dogs and pets, which are not allowed in our centres. To ensure a smooth shopping trip and make it easier for our staff to identify assistance dogs, we recommend you ask a member of our team for a sunflower-design lead sleeve for your dog. This lead sleeve simply slides over your dog’s lead and enables our staff to identify your dog as an assistance dog whilst you are shopping with us. Shoppers are invited to keep this lead sleeve and use it whenever they are in the centre.

Chantry Place only allows assistance dogs in the shopping centre. However, we do allow people to use the car park and take their dog up with them in the lift to Upper Ground Mall, exiting immediately onto Chantry Road (opposite the Assembly House and theatre).