FAQ's

Everything you need to know about our city centre car park

The Chantry Place car park offers easy and convenient parking right in the heart of Norwich’s city centre.

With 1000 spaces, including disabled and family parking, electric charging and valet services, we pride ourselves on maintaining a safe, clean and accessible car park for all. Offering charge periods from 1 hour to all day, our car park is an ideal spot for shopping trips, theatre visits, meals out and more.

We have recently introduced two new ways to pay for your parking online – Pay as you park and pre-book.

To find our car park on your map app or sat nav please use postcode NR2 1SF. The entrance to our car park is located on Chapelfield Road.

Our car park is in close proximity to both the Theatre Royal and city centre amenities.
Our car park is open to the public seven days a week. The entrance to the car park is accessible during the following hours:
- Monday: 8.30am – 8pm
- Tuesday: 8.30am – 8pm
- Wednesday: 8.30am – 8pm
- Thursday: 8:30am – 8pm
- Friday: 8.30am – 8pm
- Saturday: 8.30am – 8pm
- Sunday: 9.30am – 8pm
You can exit the car park at any time, 24 hours a day. After the shopping centre closes, entry to the car park is via Chantry Road. This Chantry Road entrance can be found to the rear of the Theatre Royal and the Assembly House. If the doors are locked, please use the ‘out of hours’ intercom and you’ll be able to access the car park via the lifts.
From short stays to all day 24 hour parking and special off-peak rates, Chantry Place parking tariffs are as follows:
- Up to 1 hour: £1.75
- 1-2 hours: £3.50
- 2-3 hours: £5.25
- 3-4 hours: £7.00
- 4-6 hours: £10.50
- 6-8 hours: £17.50
- 8+ hours: £25
- Flat rate after 3pm (to 1am): £3.50
- Early hours rate (1am to 6am): £12
- Maximum 24hr charge: £25
Please note our pay machines accept card payments only.

Motorbikes can park for free all day at Chantry Place in the designated parking area.
Our parking management system operates using ANPR technology, so provided the cameras can read your number plate, there will be no need to take a ticket on entry as the barrier will simply open for you.

When you’re ready to leave the car park, use one of our six pay on foot machines to enter your registration, pay the tariff and drive to the exit barrier where it will automatically open for you.

If your number plate cannot be read on entry, please press the button for a ticket to raise the barrier and, when ready to leave, scan that ticket at the pay on foot machines to pay and scan again at the exit to leave.
We have recently introduced two new ways to pay that make using our car park even easier:

Pay as You Park

For easy automatic payments, simply create an online account with us before you enter the car park. This allows us to automatically charge your nominated debit/credit card once you leave our car park, allowing you the ease of just driving in and exiting without having to queue at the pay machines.

You can sign up for an account here

Pre-Booking

We operate a flat rate between 3pm and 1am, which can now be pre-booked. At just £3.50, it is ideal for late afternoon shopping, dinner on the Square or theatre trips.

To pre-book our flat rate late afternoon parking, please head over to booking system here.
Our car park has a total of 1,000 spaces over two levels. This includes:
- 43 disabled spaces: 27 on Level -1, 16 on Level -2
- 73 parent and child spaces: 24 on Level -1, 49 on Level -2
- A designated motorbike parking area. This can be found on Level -1, behind the car park office.
Our passenger lifts and escalators give easy access from the car park directly to our shops and out to Norwich city centre.

Chantry Place has achieved The Park Mark Plus Award, an elite award that demonstrates that we have the highest parking facility standards, and the Award of Excellence from Park Access which recognises the accessibility of our car park.

Please note we have a height restriction of 7ft 2in/2.2m in place when entering our car park.
Chantry Place has achieved the Disabled Parking Accreditation award by Disabled Motoring UK.

For safe and accessible parking in Norwich, we have 43 spaces reserved especially for disabled shoppers spread over both floors of our multi-storey car park. These are adjacent to the welcome halls to make your journey as easy as possible.

Please ensure you have a valid blue badge on display when parking in one of our accessible spaces.
Electric car charging

We’ve partnered with Zest to off eight electric car charging points. These can be found on car park level -2 along row 24. You simply connect your phone to Chantry Place Free WiFi, scan the QR code at the socket you wish to use, and use the Zest app to start charging.

The rate for EV charging is 50p p/kWh, and please note that Chantry Place parking costs still apply in addition to charging costs.

Car Valet services

Operating form our car park, the CarWash Company offers high-quality exterior and interior cleaning packages, meaning your vehicle can get spic and span while you enjoy all Chantry Place has to offer.

From a standard Gold interior and exterior valet, up to a full Delux showroom valet with ceramic wax, there are plenty of options to meet your needs.

You can prebook your car valet using our online booking system here.

Parking

To find out more about our car park, please visit our dedicated parking page here.

To find our car park on your map app or sat nav please use postcode NR2 1SF. The entrance to our car park is located on Chapelfield Road.
You can exit the car park at any time, 24 hours a day. After the shopping centre closes, entry to the car park is via Chantry Road.

The Chantry Road entrance can be found to the rear of the Theatre Royal and the Assembly House. If the doors are locked, please use the ‘out of hours’ intercom and you’ll be able to access the car park via the lifts.
The car park has 1,000 spaces, including 49 disabled spaces and 58 parent and child spaces. Motorcycle parking is also available and there is signage to direct visitors on entering the car park.
You can find signage outside the entrance to our car park that displays the remaining number of parking spaces.
We operate a card-only payment system. Both contactless and chip and pin payment methods are available and should you have any issues while on site, our car park team is on hand to help.
Our parking management system operates using ANPR technology. The cameras read your number plate and the barrier will simply open for you. When you’re ready to leave the car park, use one of our six pay machines to enter your registration, pay the tariff and drive to the exit barrier where it will automatically open for you.
Our designated motorbike parking area can be found on level -1, behind the car park office. Please enter by driving around the entrance barrier and exit around the side of the exit barrier.
You can prebook and pay for your parking in advance here and take advantage of our flat rate afternoon and evening tariff of £3.50.
Once your prebooking is confirmed the transaction is non-refundable.
Currently we only provide pre-booking for our late afternoon and evening flat rate period between 3pm and 1am.
The £3.50 flat rate is applicable only to visitors who arrive 3pm or later and exit the car park by 1am. If you arrive at the car park earlier or leave later the standard parking tariffs will apply.
Pay as you park is our automatic car park entry, exit and payment system. It operates via an online account, where your nominated debit/credit card is automatically charged once you leave our car park. It’s ideal for regular car park users, or if you don’t want to queue at a pay machine during peak times. You can sign up for an account here.
Pay as you park is our automatic car park entry, exit and payment system. It operates via an online account, where your nominated debit/credit card is automatically charged once you leave our car park. It’s ideal for regular car park users, or if you don’t want to queue at a pay machine during peak times. You can sign up for an account here.

Services

We want your visit to Chantry Place to be enjoyable and convenient, so we offer services such as mobile phone charging units as well as InPost and Amazon lockers.

So, if you’ve got any online shopping orders to collect, why not collect them while you shop?

There are three mobile charge units in the Centre, one on each level.

On the Dining Terrace outside the toilets

On the Upper Ground level close to Hobbs, Phase 8 and Whistles

On the Lower Ground level opposite at the top of the escalators from the car park
Yes, the InPost locker can be found on the upper ground floor near H&M. The Amazon locker can also be found on the upper ground mall near Mango.

Accessibility information

At Chantry Place, we strive to provide an inclusive shopping experience for everyone.

You’ll find many accessible facilities at Chantry Place, including accessible toilets and 43 disabled parking spaces. Our Shopmobility service also provides free mobility scooters or wheelchairs.

Accessible toilets can be found on both the lower ground mall, opposite Boots, and on the dining terrace. To access the facilities you’ll need your radar key or you can ask a member of our team.

We also have a Changing Places facility which is located on the Dining Terrace. This provides a vital facility for people with profound and multiple learning disabilities, as well as those with other complex needs.

Designed to the Changing Places Gold Standard, the facility includes a height-adjustable changing bench and a ceiling-mounted hoist system, compatible with users’ own slings. It also features a fully automated, height-adjustable wash basin and mirror, a privacy screen, and non-slip flooring — ensuring dignity, safety and accessibility for those who need it most.
Baby changing facilities are located on the lower ground level and the Dining Terrace.
We have 43 spaces reserved for disabled visitors. These can be found on both floors of our multi-storey car park, adjacent to the welcome halls. Please ensure you have a valid blue badge on display when parking in one of our accessible spaces and note that normal parking charges apply.
Assistance dogs are welcome in Chantry Place. We recommend your assistance dog wears a high-vis jacket or harness.
Our autism friendly trading hours take place every Monday between 4pm and 6pm. During this time noise will be kept to a minimum, lights dimmed and sensory stimulation reduced. Only essential and urgent announcements will be broadcast.
Equal Lives run ‘Shopmobility’ at Chantry Place, offering visitors the free hire of mobility scooters, wheelchairs or power chairs. Shopmobility runs from Tuesday – Friday and is located in the car park, on level -1. As well as a range of mobility aids you can also find an accessible toilet. For more information call 01603 365100 or click here.

Opening times information

Please find our centre opening hours.

Please note, that individual store times may vary and you can find more information on specific stores on their store page.

Easter bank holiday weekend, 3rd to 6th April, Chantry Place will have slightly different opening hours, except for Easter Sunday when we will be closed.
Good Friday & Easter Saturday – 9am to 6pm
Easter Sunday – Closed
Easter Monday – 10am to 5pm

The shopping centre is open the following times:
- Monday – 9am – 6pm
- Tuesday – 9am – 6pm
- Wednesday – 9am – 6pm
- Thursday – 9am – 6pm
- Friday – 9am – 6pm
- Saturday – 9am – 6pm
- Sunday – 10.30am – 4.30pm
Please note, individual store times may vary. You can find more information on specific stores here.
Our car park is open to the public seven days a week. The entrance to the car park is accessible during the following hours:
- Monday: 8:30am – 8pm
- Tuesday: 8:30am – 8pm
- Wednesday: 8:30am – 8pm
- Thursday: 8:30am – 8pm
- Friday: 8:30am – 8pm
- Saturday: 8:30am – 8pm
- Sundays: 9:30am – 8pm
You can exit the car park at any time.

At Chantry Place, your health and safety are our top priorities.

We are committed to providing a safe shopping environment for all our visitors.

Whether you’re here for shopping or eating, it’s important to us that each and every one of you feels welcome. With that in mind we have few simple house rules that we hope will keep everyone happy, please download here.

If you have lost personal items in Chantry Place and are still on-site please speak to a member of our team who will do all they can to help you locate it. If you have left Chantry Place and wish to speak to the team please call us on 01603 753344 and we’ll be happy to help.

If you find someone else’s property please hand it in to our team who will ensure it is stored safely.
Many of our team are trained in first aid skills and will assist you where they can. In an emergency please ensure you call the relevant emergency services as soon as possible while seeking help in the shopping centre.
Chantry Place strictly prohibits smoking and the use of e-cigarettes and vapes in both our indoor and outdoor areas.
Smoking is prohibited in any external area within 10 metres distance of the building. This includes balconies, terraces and other regularly occupied outdoor spaces. To make this clear we have installed no smoking signs at all ground level entrances.

The designated smoking area is set away from all entrances to Chantry Place and can be found on Malthouse Road.

Please note this smoking policy applies to members of staff, tenants, contractors and visitors.
Our security staff are here to ensure that Chantry Place remains a safe and friendly environment for all our visitors and staff. In addition to Security Officers patrolling the Centre, CCTV is also operational throughout the Centre and the car park and is monitored 24/7.
If you witness a serious crime and someone needs emergency assistance please call the relevant emergency services. If you feel that something is suspicious or just not right please report it to any member of the team wearing our uniform, or by calling our control room on 01603 753341.

We work closely with Norfolk Constabulary who regularly patrol the Centre as part of Project Servator. We have also partnered with Norwich Business Improvement District to help tackle and reduce crime and anti-social behaviour across the city.
We don’t allow the use of drones anywhere on Chantry Place property without express permission. This includes inside the Centre, within our retail partners’ stores, in our car park and on adjacent land, or anywhere else within the Centre’s periphery.

A member of our Centre Management team would be happy to speak to you if you have any questions, please get in touch here.

Helpful information

Health, Safety & Security

Opening hours

Accessibility